How to Update a Credit Card Number in Quicken

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frustrated with quicken

My credit card was recently compromised, which luckily my credit card company caught in time.

They called and asked if I had made some strange transactions. When I answered that those were in fact not my transactions, they immediately deactivated that credit card and sent me a new one by FedEx overnight express.

Problem solved, right?

Well, after I updated all my online bills with the new credit card number I thought everything was taken care of. Then I went to reconcile my accounts in Quicken and was informed by Quicken that it couldn’t connect to my credit card account.

How to resolve this problem?

I tried resetting the account as prompted by Quicken, but that did not solve the problem.

Then I came across this solution. The problem with connecting to my credit card account was caused by Quicken having a different credit card number than the credit card company.

In order to keep the same account, but change the credit card number associated with it, you have to deactivate and reactivate One Step Update for that account.

This is a simple procedure that only takes a few minutes. Here are the steps:

  1. Go to the Account List (Press Ctrl+A or look in the Tools menu)
  2. Find the credit card account and click “Edit”
  3. Click on the Online Services tab of the Account Detail window and click the deactivate button
  4. On the General tab, delete the account number and enter the new account number
  5. On the Online Services tab, reactivate One Step Update
  6. When prompted, make sure to choose “Link” instead of “Add” and choose the correct account listed in Quicken

Using these steps saved me a lot of frustration when I had to update my credit card number, but keep the same credit card account in Quicken. Everything worked flawlessly and I was able to continue downloading transactions to the correct credit card account.

I hope this short article proves helpful to others who have run into the same problem with a changed credit card number.

Thanks for visiting this site. If you found the article useful, feel free to share with others and/or leave a comment below.

Nate Phillips has been using Quicken and TurboTax for almost 20 years. He has spent part of that time as a Quicken beta tester, helping identify bugs and annoyances with Quicken updates before they are released. Nate holds a master’s degree in Computer Science and has numerous technology certifications.

8 thoughts on “How to Update a Credit Card Number in Quicken

  • the deactivate button does not work for my credit card. I get a message that says to contact my bank which is stupid. Can you tell me how to fix this? Thanks

    • I have a couple of ideas to try, not in any particular order:
      1. Make sure any downloaded transactions have been accepted so there are no pending transactions.
      2. Try using the account reset button instead of the deactivate button and see if that does anything.
      3. Go to Tools-One Step Update. Then click on Settings then “Manage Passwords” and delete or change the password for that account.

      If none of these work, you might try contacting Quicken support at https://www.quicken.com/support

  • You would think that Quicken would provide help instructions for changing a credit card number. Thank goodness you figured it out, Nate!

  • I did as you instructed above in Quicken 2015 and it works except that it downloads many old, duplicate transactions as well (even though I chose “Link” and not “Add”). Furthermore, it keeps erasing my account number except for the last four numbers so I have to keep going back in and repeating the process (including deleting old, duplicate transactions each time). Any suggestions?
    Thx

    • Bob,

      The problem with duplicate transactions is usually caused by your bank not properly formatting their data when it gets pulled into Quicken. In this case, it might be easier for you to create a new account in Quicken with the new credit card. You can still keep the old account in Quicken for your records, but deactivate the online updates for the old account.

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